We are committed to providing exceptional and accessible service for its customers. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of the organization.
Our policy will facilitate the implementation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This policy establishes the accessibility standards for customer service for the organization, in accordance with Ontario Regulation 429/07. This policy applies to all our employees, agents, volunteers, physicians, students and contracted service staff.
We are committed to:
Continuous improvement, within available resources, of access to facilities, policies, programs, practices and services as they relate to patients and their family members, staff, health care practitioners, volunteers and members of the community with disabilities;
The participation of people with disabilities in the development and review of its annual accessibility plans;
Ensuring hospital bylaws and policies are consistent with the principles of accessibility; and
The continuation of the Accessibility Working Group.
Our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request.