Lean, Six Sigma Improvement Facilitator (Change Management Specialist)

Transformation Management Office (TMO)
Cross site- Full Time

The best at what we do. Rouge Valley Health System is an innovative leader committed to delivering the best patient/family experience in its two hospital sites—Rouge Valley Centenary, and Rouge Valley Ajax and Pickering. Focused on improving the health of our community, we are committed to learning, innovation and providing the best patient care experience for our patients and their families. Join our team as we meet the needs of our growing communities.


Rouge Valley's Lean approach to continuous improvement puts our patients first in everything we do. Through our Lean philosophy, Rouge Valley respects our staff's talents, skills and diversity and seeks to optimize value for patients. Help us lead transformation in health care. Our commitment to providing the best patient care and an effective workplace has resulted in many well-earned awards by our team of staff, physicians and volunteers: CBC's The Fifth Estate “A” rating, based on research by the Canadian Institute for Health Information, in 2013; Exemplary standing, the top rating from national hospital surveyors by Accreditation Canada, in 2012; Gold Quality Healthcare Workplace Award, from the Ontario Hospital Association for our efforts in creating a healthy workplace, in 2012.

Reporting to the Director, Transformation, the Change Management Specialist is responsible for supporting, coaching, challenging and developing active relationships with key hospital staff and physicians with a view to building internal capacity for change and enabling the successful achievement of performance goals.

The Change Management Specialist plays an active support role on various committee and working groups related to quality improvement. They are expected to work collaboratively with the other members of the TMO to develop tools, support analysis and implement strategies for the successful achievement of quality improvement goals. Although staff in the TMO work as a team, each Change Management Specialist typically has assigned programs/departments that they play a lead role in supporting.



  • Assess program/department readiness for change and the type of support required

  • Work collaboratively with the program/department leaders to develop and execute transformational change strategies that address both program/department and corporate priorities for improvement

  • Provide regular, visible, on-site support and coaching to program/department leaders, staff and physicians

  • Facilitate quality improvement activities including value stream analyses, kaizen events and A3 problem solving exercises

  • Support the establishment and use of quality improvement sustainability mechanisms such as visual management processes, process control boards, performance trending boards, sustainability audits, leader rounding, huddles, etc.

  • Provide project facilitation, coordination and support for selected quality improvement initiatives

  • Contribute to the design, adoption and delivery of training programs

  • Contribute to the development of the annual corporate transformation strategy and the annual quality improvement plan required under the Excellent Care for All Act

  • Contribute to the on-going development of Lean thinking within the TMO

  • Monitor the impact of change on the organization

  • Keep abreast of best practices with respect to Lean, quality improvement and change management


  • Bachelor’s degree preferred

  • Project Management certification preferred

  • Lean, Lean –Six Sigma or IHI Improvement Advisor certification  preferred

  • Health care experience preferred

  • Minimum of two years experience in working in a Lean environment

  • Experience in training in Lean methodologies

  • Experience in leading or facilitating large-scale improvement initiatives

  • Demonstrated excellent project leadership and management experience

  • Demonstrated excellent facilitation skills including experience facilitating quality improvement activities

  • Demonstrated excellent coaching skills, problem solving and analytical skills

  • Demonstrated strong interpersonal skills

  • Ability to work independently and as part of a collaborative team

  • Ability to travel to all sites across the organization

  • Superior verbal and written communication skills

  • Proficient with the use of Microsoft Office Suite programs (Word, Excel, PowerPoint)

  • Demonstrates an understanding of and commitment to Rouge Valley’s comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participation in regular in-service education in this area

  • Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public

  • Demonstrated pattern of good attendance


    Reference #: CHANGE-RVHS

    To apply for this opportunity, submit your resume quoting the above reference # to: This email address is being protected from spambots. You need JavaScript enabled to view it.