Change Management Specialist-Medication Management
Centenary Campus with cross site responsibilities (approx 18 months)
The best at what we do. Rouge Valley Health System is an innovative leader committed to delivering the best patient/family experience in its two hospital sites—Rouge Valley Centenary, and Rouge Valley Ajax and Pickering. Focused on improving the health of our community, we are committed to learning, innovation and providing the best patient care experience for our patients and their families. Join our team as we meet the needs of our growing communities.
Rouge Valley's Lean approach to continuous improvement puts our patients first in everything we do. Through our Lean philosophy, Rouge Valley respects our staff's talents, skills and diversity and seeks to optimize value for patients. Help us lead transformation in health care. Our commitment to providing the best patient care and an effective workplace has resulted in many well-earned awards by our team of staff, physicians and volunteers: CBC's The Fifth Estate “A” rating, based on research by the Canadian Institute for Health Information and in 2013; Exemplary standing, the top rating from national hospital surveyors by Accreditation Canada.
Reporting to the Director, Professional Practice, the Change Management Specialist with support from professional practice, pharmacy and the TMO will be responsible for supporting, coaching, challenging and developing active relationships with key hospital staff and physicians with a view to building internal capacity for change and enabling the successful achievement of performance goals for Medication Management. The Change Management Specialist plays an active role on working groups related to quality improvement. They are expected to work collaboratively with members of professional practice, pharmacy & TMO to develop tools and implement strategies for the successful achievement of quality improvement goals. The Change Management Specialist will play a lead role in enhancing the culture of safety, particularly on medication management hospital wide.
- Bachelor’s degree
Master’s degree preferred
Project Management certification preferred
Health care experience preferred
Experience in leading or facilitating large-scale improvement initiatives
Experience working on medication safety projects
Experience working on nursing focused improvement projects
Demonstrated excellent project leadership and management experience
Demonstrated excellent facilitation skills including experience facilitating quality improvement activities
Demonstrated excellent coaching skills, problem solving and analytical skills
Demonstrated strong interpersonal skills
Ability to work independently and as part of a collaborative team
Superior verbal and written communication skills
Proficient with the use of Microsoft Office Suite programs (Word, Excel, PowerPoint)
Ability to travel to all sites across the organization
Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients
Demonstrates an understanding of and commitment to Rouge Valley’s comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participation in regular in-service education in this area
Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public
Demonstrated pattern of good attendance and ability to attend work on a regular basis
- Assess program/department readiness for change and the type of support required
Work collaboratively with the program/department leaders to develop and execute transformational change strategies that address both program/department and corporate priorities for improvement
Provide regular, visible, on-site support and coaching to program/department leaders, staff and physicians
Facilitate quality improvement activities including value stream analyses, kaizen events and A3 problem solving exercises
Support the establishment and use of quality improvement sustainability mechanisms such as visual management processes, process control boards, performance trending boards, sustainability audits, leader rounding, huddles, etc.
Provide project facilitation, coordination and support for selected quality improvement initiatives
Contribute to the design, adoption and delivery of training programs
Contribute to the development of the annual corporate transformation strategy and the annual quality improvement plan required under the Excellent Care for All Act
Contribute to the on-going development of Lean thinking on medication management hospital wide
Monitor the impact of change on the organization
Keep abreast of best practices with respect to Lean, quality improvement and change management
The Change Management Specialist with support from professional practice, pharmacy and the TMO will oversee the work of the Medication Management Taskforce which is comprised of members of Safe Medication Practices Committee (SMPSC).
Address recommendations/action items from the Medication Management Audit
At minimum meet metrics and deliverables from the already developed project plans for these 3 working groups- Medication Reconciliation, Medication Administration, and the Transcription and Manual process
Build the current Medication Reconciliation process to meet the Accreditation Canada ROP standards for admission, transfer and discharge that aims at increasing the multidisciplinary involvement
Reference #: 14-NON-059 RVHS