Manager, Quality Improvement


Centenary Campus, with cross site duties - Full Time

The best at what we do. Rouge Valley Health System is an innovative leader committed to delivering the best patient/family experience in its two hospital sites—Rouge Valley Centenary, and Rouge Valley Ajax and Pickering. Focused on improving the health of our community, we are committed to learning, innovation and providing the best patient care experience for our patients and their families. Join our team as we meet the needs of our growing communities.

Rouge Valley's Lean approach to continuous improvement puts our patients first in everything we do. Through our Lean philosophy, Rouge Valley respects our staff's talents, skills and diversity and seeks to optimize value for patients. Help us lead transformation in health care. Our commitment to providing the best patient care and an effective workplace has resulted in many well-earned awards by our team of staff, physicians and volunteers: CBC's The Fifth Estate “A” rating, based on research by the Canadian Institute for Health Information and in 2013; Exemplary standing, the top rating from national hospital surveyors by Accreditation Canada.

Rouge Valley Health System is recruiting for a full time Laboratory Quality Improvement Manager to lead the Laboratory Quality program by planning, developing, implementing and evaluating quality improvement initiatives and targets while utilizing Lean to improve patient experience/customer service. The successful candidate will:

      • Assist the laboratory in maintaining high standards and achieve compliance to applicable accreditation programs and regulatory agencies
      • Participate on Corporate Quality and Lean committees to identify, develop and implement quality plan/initiatives, in conjunction with appropriate multidisciplinary care teams, to achieve consistent quality standards, practices, outcomes and Patient Experiences to support continuous improvement throughout RVHS
      • Prepare, analyze, and present both lab test utilization data and performance material related to quality assurance reports, good laboratory practice and corporate utilization for all areas of the lab
      • Ongoing assessment and support of key functions regarding continuous quality improvement including the auditing and resolution of errors and incidents
      • Work with Lab Management and Clinical Teams, including Physicians, to ensure staff competency and issues of quality care are resolved promptly though action plans and strategies
      • Act as a project manager of selected high priority quality improvement and change initiatives in the Lab to support, improve and advance work processes
      • Maintain and administer the document control processes for the development and review of Laboratory technical and quality policies and procedures
      • Act as a resource, in the absence of or in addition to the Laboratory Manager, performing assigned functions, tasks and call as required
  • Graduate of a Medical Laboratory Technologist (MLT) program

    Current Registration with the CMLTO

    Five (5) years technical laboratory experience

    Extensive experience in Quality Improvement as well as Certification from a recognized Quality Management program or equivalent, preferred

    Three (3) years managerial experience, preferred

    LEAN Designation and/or Project Management Certification, preferred

    Strong computer background, proficiency in Microsoft Office required and Laboratory Information Systems, Meditech, preferred

    High degree of professionalism and initiative, with the ability to function independently in a position with limited immediate supervision

    Evidence of excellent sound organizational and prioritization skills with the ability to work well in stressful situations 


Reference #:  14-NON-050- RVHS

To apply for this opportunity, submit your resume quoting the above reference # to: This email address is being protected from spambots. You need JavaScript enabled to view it.