Non-emergency Alternatives

When it’s not an emergency, you have several places and organizations you may contact or attend for treatment.

Get more information about when to come to the emergency department .


General practice (GP) physicians' offices

Do you have a General Practitioner (GP) or family doctor? If you need an annual check-up, or care for a minor cold or flu, sore throat, minor sprain or strain, stomach upset or minor muscle ache and pain, you should make an appointment to see your GP.

A GP is the doctor who should be following your health on an ongoing basis. Find a family doctor.


Walk-in clinics

These clinics, usually staffed by GPs, are located in various retail malls and commercial settings, and are open during the daytime and after hours. Get more information about community clinics in the east Toronto and west Durham, including the after-hours walk-in clinic located within Rouge Valley Centenary hospital campus. 


Telehealth: 1-866-797-0000

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a registered nurse. These qualified health professionals can assess your symptoms and help you decide your best first step. They can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

The Telehealth Ontario service is provided in English and French, with translation support for other languages and a direct TTY number for those with hearing and speech difficulties. Callers can also be connected to medication information and health information audio tapes.

Call Telehealth at 1-866-797-0000. Visit the Telehealth website to learn more about this service.