Open and honest communication is important to building trusting relationships between patients and health care providers. Our patient relations office can help to support this kind of communication.
When to contact us:
When you want to give us your ideas or suggestions;
When you would like to share a compliment;
If you have general questions about patient matters, or need help identifying the best person to contact; and
If you would like to discuss or need support addressing a concern about your care or a particular experience that was not resolved by your health care team or the unit manager to your satisfaction
What to do if you have a concern
The first step is to bring up your concern with your health care team and attending physician. If they do not address the concern to your satisfaction, your next step is to speak with the program manager of the unit/department.
If your concern arises after business hours, please ask to speak with the unit coordinator or charge nurse on shift. It is our goal to resolve your concerns to your satisfaction at the point of service (where the concern originated). Depending on the nature of your concern, an on-call manager or director may be involved.
If you speak with the program manager and still don’t feel satisfied, please feel free to contact the patient relations office for help.
Your feedback makes a difference
We track all complaints formally, using your meaningful feedback to review our processes for care delivery, education and training.
We also use your input to help strengthen our patient relations service. If you have made a formal complaint previously, we invite you to complete our Patient and Family Member Feedback Form on our Scarborough and Rouge Hospital corporate site.
For more questions or more information, please contact:
Scarborough and Rouge Hospital - Centenary site
Jeanette Dindial, patient relations manager
1-844-3TELL-US (1-844-383-5587) or
Lakeridge Health - Ajax-Pickering Hospital
If you have received care at the Ajax-Pickering Hospital, please contact the Patient Experience team at Lakeridge Health:
- Phone: 905-576-8711 ext. 4402 or by emailing