Fees and uninsured charges

OHIP pays the cost of most hospital services provided to Ontario residents with valid OHIP cards. Canadian residents with health cards from other Canadian provinces are also covered. If you are insured in another province, we will process an inter-provincial claim on your behalf.

Non-residents of Canada as well as Canadian residents without a provincial health card must pay for all charges. Fees are based on the rates established by the Ontario Ministry of Health and Long-Term Care, and are due when services are received.

Even for those patients who are covered by OHIP, there are still some items not covered, and you will have to pay for them. These items include:

The extra cost of a private or semi-private room (you may have private insurance which covers this)

• Television rental

• Circumcision

• Respite care

• Ambulance charges

• Cosmetic surgery

• Crutches, canes, and casts.

• Uninsured procedures

Anticipated bills for cosmetic surgery or other treatments not covered by OHIP can be paid to the admitting clerk when you are admitted to the hospital. Bills can also be paid at the emergency registration desk seven days a week, 24 hours a day. Please refer to our price list brochure for specific fees.

Learn more

Download the following brochures on billing, pricing and hospital costs:

• Billing Procedure (for uninsured Canadian residents and non-residents) brochure

• Patient Transportation brochure

• Price List for Cosmetic and Uninsured Services brochure

Business office/cashier’s office

The business office/cashier’s office handles all patient accounts, and is located in the main lobby at both our Rouge Valley Ajax and Pickering and Rouge Valley Centenary hospital campuses. Patients are asked to visit the business office/cashier’s office prior to leaving the hospital, to settle any outstanding bills. We accept cash, VISA, MasterCard, AMEX, debit cards, cheques and money orders.

The hours of operations for the business office/cashier’s office are as follows:

• Rouge Valley Ajax and Pickering: Monday - Friday, 2 – 4 p.m. (Outside of these hours, patients can deposit their payment in the drop box outside of the business office near admitting; and ambulance and uninsured bill payments are now being accepted by admitting)

• Rouge Valley Centenary: Monday - Friday, 8 a.m. - 4 p.m.